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Very bad service response

for కాప్టూర్ ప్లాటిన్ డ్యూయల్ టోన్ డీజిల్

Very bad service response

I have Captur platine diesel, purchased on 27th Dec 2017. I drove almost 50 thousand kilometers till date. Good vehicle, comfortable to drive. Happy with service and maintenance. However, I would like to bring the following two issues to the public. 1. The deck system of my Captur is of bad quality. 1. Hands-free call feature is too bad 2. Its FM reception capturing power is too bad. Facing this issue since the first week of its purchase. Sorry to say, the service response pertaining to this particular issue is pathetic. Finally, of frustration, I reached on their production office helpdesk through toll free number. Made two conference calls with an action item on the local service centre. Service centre were supposed to contact me for checking the issue and this was their commitment. Nothing happen. Gave 2nd reminder call back with main office helpdesk saying nobody contacted. Got commitment once again. So far I have not got any call from them or the main office. My question is : Is this how you respond to critical calls. Somehow the hardware unit is faulty and the local incharge is pushing out my case and concern saying "since this issue is not reported in any other series, they can't do anything." To all buyers - please check the system before you buy Captur. Cheap quality system.

ద్వారా jacob thomas
On: ఏప్రిల్ 06, 2019 | 181 Views
  • 12 Likes
  • 1 Dislikes

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  • Best Features - Renault Captur

    Renault Captur has great built quality, strong body, awesome suspension, clean interiors, classy audio quality with a marvelous infotainment system, smooth gear shifts an...ఇంకా చదవండి

    ద్వారా rohan rohan
    On: Nov 07, 2019 | 1431 Views
  • Amazing Car

    I like it very much. It is very comfortable and stylish. Its mileage is so good. when we driving it feels like Range Rover.

    ద్వారా satish malik
    On: Mar 07, 2020 | 37 Views
  • Nice car

    I mate with an accident while driving my Renault Captur car. Truck dash me from the left side and drag up to a distance of 25 feet. My car was sandwiched between truck an...ఇంకా చదవండి

    ద్వారా viral bhandari
    On: Mar 07, 2020 | 106 Views
  • for Platine Dual Tone Diesel

    Beautiful Car

    Renault Captur is a very nice car. It's back look is very beautiful. And it's logo also very nice. It's back LED light gives an amazing look to the body. As compared to l...ఇంకా చదవండి

    ద్వారా samyak j samyak
    On: Feb 12, 2020 | 71 Views
  • Super Car.

    Everything is here which I want, what a car man. super and great featured car.

    ద్వారా naveen chand
    On: Jan 06, 2020 | 29 Views
  • Really good in the segment.

    Really good in the segment. Good price range and value for money. Petrol I am getting 8 L/KM in the Bangalore traffic.

    ద్వారా shinoy babu
    On: Jan 01, 2020 | 30 Views
  • Absolutely Phenomenal machine.

    Brilliant ride quality, handling, and suspension. Creta is just a fancy toy. Captur is miles ahead of the Creta and rivals.

    ద్వారా anonymous
    On: Nov 18, 2019 | 59 Views
  • Best In Segment.

    One major minus point is its the horn. I love its design & acceleration. It's expensive LED lights It's wheelbase is highest in the segment. It's alloy wheels are very in...ఇంకా చదవండి

    ద్వారా aayush sonani
    On: Nov 04, 2019 | 55 Views
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Renault Captur
Rs. 9.49 లక్ష - 14.05 లక్ష*
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