Awesome car

dear sir On the date 12/8/2014, afternoon I was driving from Mangalore to Kanghad. Just after Kasargod my car Scala went into a pothole. After sometime oil indicator started blinking. I stopped the car and checked for the oil leakage. Immediately, called up road side assisstance team as my car was ensured and Rs 15000/- has been charged extra for this purpose. The company promised me for free tow-in. But the tow-in people charged me Rs 800/- for tow-in. They refused to take my car if I wudn't pay them Rs800/-. Instead of tow-in my car into the truck, they drew the car into the truck and on reaching the showroom they drew it out of truck too with shear negligence. As the car was driven down, the truck started moving ahead, with no driver inside the truck,due to this my car hit the road. After my repeated call to the showroom,the incharge suspected engine damage due to oil leakage. And I feel this damage would hav occured due to the neglegency of the company tow-in professionals. I have been forced from the Renault sales person to buy a insurance from the company itself . They have even misguided me that if I take other insurance,I will have problems in claiming the same. Now my car is insured for a bumper to bumper claim. The company promised me to claim the amount on time if the insurance is taken by the showroom. But ,now I have been given a bill and been betrayed. Please look into my issue and do the needful.